1. What quality system can SURTEC guarantee?
- SURTEC is ISO 9001/TL 9000 and ISO 14000 verified.
2. What product certificate can SURTEC provide?
- Most of SURTEC products are UL communication verified and safety listed. Some of the products are verified by ETL, Delta and 3P for different market segment requests.
3. What does SURTEC manufacture?
- SURTEC manufactures Network Structured Cabling Passive Components. (Copper business only and no cable manufacturing)
4. Regarding Cat.5e, Cat.6 and Cat.6A performance, what’s the difference between Channel, Permanent Link and Connecting Hardware?
- Channel, to be explained in the field of structured cabling, is the end-to-end cabling link from an active device, such as an Ethernet hub or switch, to the network interface of a personal computer, printer, fax machine, or other networked device. A part of the channel link is the Permanent Link. As the name it is called, components used in permanent link are rarely changed, for they are usually hid under the wall, up the ceiling, or under the floor. And the last, for connecting hardware, it simply refers to the component in the link that connects, such as keystone jacks, patch cords, or other connectors involved.
- When it comes to the performance, product guaranteed for Channel performance simply means that it works well with specified components in the Channel link. For Permanent Link, as there are less components involved, each need to equipped with better performance to ensure the link work well. Same explanation can be applied to Connecting Hardware performance. In another word, the shorter the link the product’s guaranteed, the higher the performance it is.
- Per the EIA/TIA-568-B.2 series standards, Channel performance and Permanent Link can be tested using FLUKE field testers, while Connecting hardware testing requires a more precise Network Analyzer (NA). Listed by the strictness of performance tests, Connecting Hardware Test is the strictest followed by Permanent Link Test followed by Channel Test.
5. How do I define if my supplier is claiming connecting hardware performance on its product line?
- The supplier must have the ability to proceed professional connecting hardware test by Network Analyzer. Please note that connecting hardware test can not be proceeded by any type of Fluke Tester so far. The supplier needs to provide N/A test reports or connecting hardware certificates as proofs.
- For Cat.6 products, when it comes to mass production, it is impossible to guarantee 100% connecting hardware performance on every connector shipped. Since it takes at least 2 hours to proceed the test, it can not be included as an inspection process for mass production. Instead, SURTEC has provided a reliable guarantee method – 15M short permanent link test as the worst case and tests applicable by field installers with FLUKE.
6. If our company has its own design of products, is SURTEC capable of doing OEM for us?
- Yes you can. SURTEC has long been specialized in designing manufacturing cabling products. As a factory, SURTEC is looking for more and more opportunities to work with brand owners to build their own product lines with good quality and reliability. We always welcome new partners.
7. What should I do regarding patent issues around the world?
- Patent infringement issues happen all the time, it’s impossible to know and prevent all the patents since there’re more than thousands of patents being published every day around the world. Since more and more countries focus on Intellectual Property Protection, it is getting more and more important to see if suppliers have the system, the ability and know the standard procedure to work with customers when being challenged. It is also important that suppliers apply for patents when having a new design for customers.
8. Can I look for SURTEC’s services even I’m not in the structured cabling industry?
- Yes, you can. Based on SURTEC’s various manufacturing processes, (ex. stamping, SMT, injection, etc) we look for opportunities to serve more customers.